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We’re here to help you get the most out of Magic Patterns! Support options vary by plan to ensure you get the right level of assistance.

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Free Plan

Free users can reach out to our support team via email at support@magicpatterns.com. We aim to respond within 1-2 business days.
Use the chat widget in the bottom-right corner of the app to message our support team directly. We’re available during business hours to help answer questions.
Join our free Slack community to connect with other Magic Patterns users, share tips, ask questions, and get help from the community.

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Business Plan

Business plan users have access to all support channels available on the Free plan, including email support, in-app chat, and the Slack community.
Business plan subscribers can request a dedicated Slack or Microsoft Teams channel for direct communication with the Magic Patterns team. This provides faster response times and personalized support for your team. To request a channel: 1. Go to Settings in your Magic Patterns dashboard 2. Navigate to the Support section 3. Enter your email and choose whether you’d like a Slack or Microsoft Teams channel Our team will set up your dedicated channel within 1 business day.

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Enterprise Plan

Enterprise plan users have access to all support channels available on the Business plan.
Enterprise customers receive a dedicated Slack or Microsoft Teams channel for direct, real-time communication with our team. This channel is set up automatically as part of your onboarding.If you haven’t received your channel invite yet, you can request one from Settings > Support in your dashboard.
Enterprise customers receive priority support with faster response times and dedicated account management.
Enterprise customers can opt to have a dedicated Technical Account Manager (TAM) included as part of their plan. Your TAM serves as a strategic partner, helping with onboarding, best practices, technical guidance, and ongoing success with Magic Patterns.To request a Technical Account Manager, reach out to your account contact or email support@magicpatterns.com.

Email Support

Reach out via email for any questions or issues.

Slack Community

Join our free community for tips and help.

FAQ

Find answers to common questions.

Troubleshooting

Solve common issues with our guides.